If you’re not satisfied with the print, contact us immediately. We’ll review the issue and offer solutions like a reprint or adjustment.

We offer various paper types for different needs. In the order system, click the “+” next to each paper type for details. (In the future, you’ll be able to order a sample kit to feel the different options.)

We don’t recommend enlarging beyond the maximum dimensions, as it may affect print quality. If you’d like a larger size, email us the file, and we’ll let you know if an in-person meeting and test prints are needed.

No, if your file doesn’t meet our quality standards, we’ll contact you to recommend adjustments before proceeding with the print.

No, you should upload your largest file. It is not recommended to blow it to 300dpi, as doing so improperly may damage your file.

We recommend using Adobe RGB 1998 or sRGB color spaces. Adobe RGB 1998 has more saturated colors, so it’s best to view your files on a calibrated monitor.

Convert your file in Photoshop or Lightroom and save it as a JPG or TIF.

Currently, no. However, this will be available in the future, but only if you are signed in as a user.

Currently, we offer pick-up only. You’ll receive an email and SMS once your order is ready. Prints are typically ready within 2-3 business days, while frames and mounts take up to 15 business days.

Currently, for mounting and framing, during our introductory period, we offer pick-up only from our studio at Hazerem 1 St., Tel Aviv. Prints can only be shipped.

No, but if it’s important, you can order a small print first. Once received, you can decide if any changes are needed. Select the “Don’t Adjust My File” option in the cart.

Prints typically take 2-3 business days. Shipping should be selected during checkout. (Note: As of now, prints can only be shipped within Israel.)

There is a large parking lot right across from our studio.

Yes, acrylic is lighter and shatterproof, making it a safer choice for bedrooms or children’s rooms where glass could be a concern.

No, anti-reflective glass reduces glare with a special coating, while matt glass has a textured surface that diffuses light and softens the image. We don’t offer matt glass, but our Diasec Acrylic FaceMount has a matt option that slightly reduces colors, contrast, and sharpness.

Yes, while anti-reflective glass minimizes reflections, it may not eliminate them entirely, especially in certain lighting conditions, such as large windows opposite the frame or when viewed from sharp angles.

Use a soft, lint-free cloth and a gentle cleaning solution. Avoid abrasive materials to prevent scratches.

Our handmade wooden frame profiles are made from solid wood, so slight variations in color and texture may occur. We always aim for the cleanest and most consistent wood possible.

For wooden float or box frames, we attach 2 metal hangers at the top corners. Please refer to the attached instructions.
(In Aluminum frames, we use an aluminum wire. For prints mounted on Dibond or Diasec, we use a rear aluminum structure that both distances the print from the wall and serves as a hanger.)

Not yet, but we’re working on it!

Yes, as long as it’s protected from direct sunlight. For outdoor use, we recommend Laminated FineArt prints on Dibond with a Wooden Float Frame or Aluminum Back Frame.

We advise against hanging frames directly under an air conditioner, as temperature fluctuations and potential water exposure can damage the materials over time.

Yes, the listed size refers to the outer dimensions of the frame.

We offer a 3-year warranty on all prints and frames, provided they are kept in proper conditions—no direct sunlight, high humidity, extreme temperature changes, or exposure to acidic materials. Ensure the framed works are hung correctly; the warranty doesn’t cover damage from improper hanging.

We accept returns within 48 hours after delivery. Please contact us for more details. Your satisfaction is our priority. If your order doesn’t meet your expectations, we’ll review your case and promptly provide the most suitable solution.

Our frames are crafted with the highest-quality materials and handmade craftsmanship, ensuring durability and an elegant finish. The price reflects the quality and care that goes into each product.

Yes, ordering online is affordable than placing an order in person, as in-person orders include additional services such as print tests, consultation, and extra time spent on specific customization.

No, verifying IP rights is the submitter’s responsibility.

Email us at [email protected] with your order number in the subject line. Keep in mind that you will receive an SMS when the order is ready for pick-up.

Yes, you are responsible for selecting the size and customization options for your order. The Print House only processes the details provided; please double-check your choices before submitting.