שאלות ותשובות למערכת ההזמנות

File & Printing

The print doesn’t look good to me, can something be done?

If you're not satisfied with the print, contact us immediately. We'll review the issue and offer solutions like a reprint or adjustment.

How do I choose the right paper type for my print?

We offer various paper types for different needs. In the order system, click the "+" next to each paper type for details. (In the future, you’ll be able to order a sample kit to feel the different options.)

Can I enlarge beyond the recommended maximum size listed on the website?

We don’t recommend enlarging beyond the maximum dimensions, as it may affect print quality. If you'd like a larger size, email us the file, and we’ll let you know if an in-person meeting and test prints are needed.

If I send a file for printing and it doesn't look good to you, will you print it anyway?

No, if your file doesn't meet our quality standards, we’ll contact you to recommend adjustments before proceeding with the print.

Do I need to send the files at 300dpi resolution?

No, you should upload your largest file. It is not recommended to blow it to 300dpi, as doing so improperly may damage your file.

What color space should I use for printing?

We recommend using Adobe RGB 1998 or sRGB color spaces. Adobe RGB 1998 has more saturated colors, so it's best to view your files on a calibrated monitor.

I don’t have a JPG or TIF file, what should I do?

Convert your file in Photoshop or Lightroom and save it as a JPG or TIF.

Do you keep the files that were printed in case I want to print them again in the future?

Currently, no. However, this will be available in the future, but only if you are signed in as a user.

Delivery + Pickup

What are your delivery times?

Currently, we offer pick-up only. You’ll receive an email and SMS once your order is ready. Prints are typically ready within 2-3 business days, while frames and mounts take up to 15 business days.

Do you deliver nationwide?

Currently, for mounting and framing, during our introductory period, we offer pick-up only from our studio at Hazerem 1 St., Tel Aviv. Prints can only be shipped.

Can I see a proof before you print?

No, but if it's important, you can order a small print first. Once received, you can decide if any changes are needed. Select the "Don’t Adjust My File" option in the cart.

How long does it take for prints only, and can you ship them to me?

Prints typically take 2-3 business days. Shipping should be selected during checkout. (Note: As of now, prints can only be shipped within Israel.)

Where can I park near your location for pickup?

There is a large parking lot right across from our studio.

Glazing Options

Is acrylic better than glass if I want to hang above the bed or in a child’s room?

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Is anti-reflective glass the same as matt glass?

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I still see reflections with anti-reflective glass, is that possible?

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How do I clean the glass or acrylic?

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Frames & Hanging

The frame I selected looks different from what I received, what should I do?

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How do I hang the prints?

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Can I see a mock-up of the frame on my wall at home?

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Can I hang the frame outdoors in a covered area without direct sunlight?

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Do you recommend hanging frames under an air conditioner?

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Is the listed total size the outer dimensions of the frame?

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Warranty & Returns

What is your warranty period?

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What is your return policy?

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Pricing & Payment

What justifies the premium pricing of your frames?

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Is there a price difference between ordering online and coming to your location in person?

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General Information & Support

Is the Printhouse responsible for verifying the intellectual property (IP) of the artwork you print or display?

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Am I responsible for the size and customization choices of my order?

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How can I check the status of my order?

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